Proactive Paws
Account & Login
Q: How do I create an account?
A: Creating an account is quick and easy! Simply click the "Account" icon at the top right of our homepage, then you will be directed to the “Sign in” page. Fill in your email, and a six-digit code will be sent to your email. Enter the six-digit code you received in your inbox, and submit. Once you are logged in, you can manage your profile, orders, track shipments, and enjoy a personalized shopping experience.
Q: How do I update my account information?
A: After logging into your account, navigate to account “Profile.” From there, you can update your personal details, shipping address, or phone number.
Products & Ordering
Q: How do I find the right supplement for my pet?
A: Visit our product pages to read detailed descriptions, ingredient lists, and usage instructions. You can also take a look at the FAQ or reach out to our support team for personalized recommendations.
Q: How do I place an order?
A: Browse our store, add the desired products to your cart, and proceed to checkout. You’ll be prompted to enter your shipping and payment information. Once submitted, you’ll receive an order confirmation email.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), Amazon Pay, Apple Pay, and Google Pay for fast and secure checkout.
Q: How do I use a discount code?
A: At checkout, enter your discount code in the “Gift card or discount code” box and click “Apply.” Your total will be updated automatically.
Shipping & Delivery
Q: What are your shipping options and costs?
A: We offer standard and expedited shipping across the U.S. Shipping options and costs will be shown at checkout.
Q: How long will it take to receive my order?
A: Standard shipping typically takes 3–5 business days.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking details. You can also log into your account and view the order status and tracking link under “Orders.”
Returns & Refunds
Q: What is your return policy?
A: If you or your furry friend aren’t satisfied, we offer a 30-day money-back guarantee. Simply return the product—even if opened—and we’ll issue a refund.
Q: How do I initiate a return?
A: Contact our support team at help@proactivepaws.com with your order number and reason for return. We’ll provide a prepaid return label and further instructions.
Q: When will I receive my refund?
A: Refunds are typically processed within 5–7 business days of receiving your return. We’ll notify you via email once your refund has been issued.
Help & Support
Q: How can I contact customer support?
A: You can reach us by emailing help@proactivepaws.com or by using the contact form on our website. We’re always here to help!
