Terms of service

1. Acceptance of Terms

By accessing or using this website (the “Site”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy which governs how we collect, use, and share your personal information. If you do not agree to these Terms, you may not access or use our Site or services.

These Terms apply to all users of the Site, including without limitation browsers, customers, and content contributors. If you are using the Site on behalf of an organization, you represent and warrant that you are authorized to bind that organization.

2. Description of Service

We are an online retailer offering pet products. Our services include product browsing, online ordering, secure payment processing, customer support, and shipping to various regions in the USA and Canada.

We accept major credit cards, PayPal, and other payment methods as indicated at checkout. Shipping and delivery options are provided at the time of purchase. All purchases are subject to product availability.

3. User Accounts

To access certain features of the Site, you may be required to create an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

We reserve the right to suspend or terminate your account at our discretion if you violate these Terms or engage in any fraudulent or abusive activity.

4. Products and Pricing

All product descriptions, images, and prices on our Site are provided in good faith and are subject to change without notice. We strive for accuracy but do not guarantee that descriptions, pricing, or availability are error-free. We reserve the right to correct any errors or inaccuracies and to cancel any orders affected by such issues.

Prices are listed in USD and CAD, as applicable, and do not include taxes, duties, or shipping fees unless otherwise stated. Promotional discounts are subject to terms and conditions and may not be combined unless specified.

5. Ordering and Payment

Orders are placed through our secure checkout process. By submitting an order, you represent that all information provided is accurate and that you are authorized to use the payment method selected.

Once an order is placed, you will receive an order confirmation by email. We reserve the right to cancel or refuse any order for any reason, including suspected fraud or product unavailability.

Payment processing is handled by trusted third-party providers. We do not store full credit card information on our servers.

Refunds and cancellations are subject to our Return Policy, which outlines eligibility and procedures for returns and exchanges.

6. Shipping and Delivery

We offer economy shipping to addresses in the United States and Canada. Shipping fees and estimated delivery times are shown at checkout. Orders are processed within 1–3 business days, excluding holidays.

Delivery times are estimated and not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control.

If a package is lost or arrives damaged, please contact us within 7 days of delivery for assistance. We are not liable for incorrect shipping addresses provided by the customer.

7. Intellectual Property

All content on the Site, including but not limited to images, text, graphics, logos, product designs, and software, is the property of PROACTIVE PAWS LLC or its licensors and is protected under intellectual property laws in the USA.

You may not reproduce, distribute, modify, or use any content from the Site without our express written permission.

8. User Content

Users may submit reviews, comments, or other content, provided it is not unlawful, obscene, abusive, or otherwise objectionable. You are solely responsible for the content you post.

By submitting content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content in connection with the Site and our marketing materials.

We reserve the right to remove or edit any content at our sole discretion and may suspend accounts associated with violations of this policy.

9. Limitation of Liability

To the fullest extent permitted by law, PROACTIVE PAWS LLC and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Site or our products, even if we have been advised of the possibility of such damages.

All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to merchantability or fitness for a particular purpose.

Some jurisdictions, such as certain US states or Canadian provinces, may not allow limitations on implied warranties or liability. In such cases, our liability shall be limited to the maximum extent permitted by law.

10. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of  State of Florida

Any disputes arising from these Terms or the use of the Site shall be resolved first through informal negotiation. If unresolved, disputes will be submitted to binding arbitration or small claims court, as permitted by local laws.

11. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to the Site. If material changes are made, we will notify users by email (if available) or by a notice on the Site.

Your continued use of the Site after any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms regularly.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

PROACTIVE PAWS LLC
Email: help@proactivepaws.com
Address: 1222 SE 47TH ST.,  STE C1,  CAPE CORAL, FL 33904